Auto-Owners Insurance Group is another powerful contender for customer ratings. In terms of claims satisfaction, Consumer Reports gives Auto-Owners a 93 (eighth place out of 27 companies rated), and J.D. Power dubs the company “better than most.” It also took first place for customer satisfaction in J.D. Power’s survey of the North Central region. To top it off, Auto-Owners matches the coverage selection at other top companies. Add-ons like roadside assistance, rental reimbursement, GAP insurance, new car replacement, and accident forgiveness can help to round out your policy.
Need help selecting the right car insurance coverage? You can chat online with one of our friendly professionals while you get your quote! Care for a more personal touch? Call 1-800-INFINITY and get the same friendly service over the phone! And don’t worry, we don’t outsource our customer service, so you will always be speaking with someone who works for Infinity and can answer all of your questions.
We followed a similar methodology to our review of nationwide auto insurance providers, taking a deep dive into the offerings of the five largest insurance providers in Arkansas. We examined each insurer’s financial stability, using ratings from A.M. Best, to determine whether each insurer would have enough financial resources to pay off expensive claims. We also looked at customer service ratings from industry leaders J.D. Power and Consumer Reports, evaluating customers’ overall experience with each insurer and their satisfaction with the claims process. Though each provider has its own strengths and weaknesses, we recommend obtaining multiple quotes from different insurers before making your decision.
9 Auto/Home Multi-policy Discount: A discount will apply to the total policy premium for those insured with both home and private passenger automobile insurance with MetLife Auto & Home. The percentage amount of the discount may vary by state. The Auto/Home Multi-policy Discount is not available to auto policies where the insured's homeowners insurance is a renter's policy, and is not available on the homeowners policy, if the auto policy is written by Metropolitan General Insurance Company or at a nonstandard rate level. Receive 5% off your auto policy premium when you already purchased qualifying life insurance or annuity products written by Metropolitan Life Insurance Company or an affiliated company domiciled in the United States. Not available in all states.
Liberty Mutual actually tied Erie insurance for this category, but since we already called Erie the best overall company, we'll describe how Liberty Mutual is well known for a strong shopping experience. Customers of Liberty Mutual report in the study they were particularly satisfied with the flexibility of policies offered by Liberty Mutual, as well as their relationship with Liberty Mutual agents. If Erie is not located in your state, Liberty Mutual can be a good alternative if you can get a competitive rate.
In April 2018, Northwest Arkansas News shared the story of a Siloam Springs woman who, after being hit by a city-owned tractor-trailer, found herself with medical bills in excess of $80,000. The city-owned vehicle carried Arkansas’s minimum 25/50/25 policy, which only provided $25,000 towards the woman’s medical bills; the woman carried $25,000 in uninsured/underinsured motorist insurance, which left $30,000 in medical bills she owed out of pocket. Because the tractor-trailer was a city vehicle, the woman was not able to sue for the remainder of her damages.
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